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Identity Theft
Fraudsters may attempt to steal your identity by fraudulently obtaining your
personal information ? such as your Social Security number, bank account
number, or other identification ? and using it to open new accounts or initiate
transactions in your name. An identity thief might open new credit cards or
bank accounts, forge checks, or even apply for loans.
This can cause financial loss or damage your credit, and possibly lead to a
lengthy resolution process.
In general, identity theft is more extensive than fraud, which is usually limited
to an isolated attempt to steal money from an existing account.
Even if you think your security has been compromised, it does not
automatically mean that you are a victim of identity theft. An incorrect entry or
isolated incident of theft from your account may have occurred and can be
quickly resolved ? call your financial service provider immediately.
How does identity theft happen?
Identity theft is portrayed as a high-tech crime affecting only those people
who shop, communicate, or do business online. However, while thieves can
obtain personal information via online methods, the majority of identity theft
occurs offline. Stealing wallets and purses, intercepting or rerouting your
mail, and rummaging through your garbage are some of the common tactics
that thieves use to obtain personal information.
How can I protect myself?
By understanding exactly what identity theft is, how it happens, and how it
affects you, you can more effectively prevent and, if necessary, resolve
identity theft. ---------- KNOWLEDGEFINANCIAL.COM
How to Protect Yourself
You can take action to protect your identity and your personal information. Check out the
following tips and suggestions for keeping your online and offline transactions secure.
Fraud Prevention Tips
Follow these tips to help protect yourself from fraud.
General precautions
Carry only necessary information with you. Leave items such as your Social Security card
at home.
Do not provide your Social Security number unless absolutely necessary. If your Social
Security number is requested to sign up for a service, confirm that it is actually needed
rather than some other identifier.
Make photocopies of vital information you carry regularly and store them in a secure
place, such as a safety deposit box.
Limit paper statements. A paperless environment helps reduce the chance of identity
theft. The fewer personal documents sent through the mail, the less chance there is for
possible fraud. -------------- KNOWLEDGEFINANCIAL.COM
Shred documents containing personal or financial information before discarding. Most
fraud and identity theft incidences happen as a result of mail and garbage theft.
Review your credit report. Look over your credit report regularly ? at least yearly ? for
any inaccuracies.
You can get a free credit report once a year from each of the three major credit bureaus
at www.annualcreditreport.com. For a small fee you can obtain a copy at any time directly
from:
Equifax: 1-800-685-1111 or www.equifax.com
Experian: 1-888-397-3742 or www.experian.com
TransUnion: 1-800-916-8800 or www.transunion.com
Limit the credit offers you receive. To reduce the credit offers
you receive and the information companies share about you,
contact the National Consumer Credit Reporting Agencies at
1-888-5-OPTOUT ( 1-888-567-8688 ).
Remove your name from marketing lists. The Direct Marketing Association (DMA)
notifies its members that they must remove your name from the lists they sell. Their
members include the agencies and companies that compile mailing and telemarketing
lists. Your name and address remain in the DMA?s consumer exclusion files for five
years. ---------------------KNOWLEDGEFINANCIAL.COM
Email and online security
Be wary of suspicious emails. Carefully review any email requesting your account
information and password, particularly if the email states that the information is needed
to ?award a prize? or ?verify a statement.?
Avoid opening any questionable emails. If you have opened an email, do not open any
attachments or links it may contain, and delete it.
Check up on the latest email fraud activity. Many financial services companies maintain
and regularly update lists of some of the most recent fraud incidents they are
investigating.
Keep your computer and online experience secure.Read our Online and Computer
Security Tips to find out how protecting your passwords, installing anti-virus software,
activating a pop-up blocker, and other careful computing practices can help keep your
computer and personal information secure.
Phone and mail precautions
Be aware of telephone scams. Unless you initiated the contact, do not give out personal
information over the telephone. If the call is not initiated by you, always ask for a
call-back number. ----------------KNOWLEDGEFINANCIAL.COM
Even though we may legitimately need to contact you by telephone, ask for a call back
number and case number if you're suspicious of the call.
Do not place outgoing mail in your mailbox. Deposit mail in a U.S. Postal Service mail box
or at the post office to reduce the chance of mail theft.
Promptly retrieve incoming mail. Collect your mail as soon as possible every day to limit
the opportunity for theft.
Know your billing and statement cycles. Contact the company?s customer service
department if you stop receiving your regular bill or statement.
Online and Computer Security Tips
Consider the following tips to help protect your computer and
your personal information when you are online.
Protect your passwords. Memorize your passwords. Do not write them down
or share them with anyone. Change them regularly and use combinations of letters,
numbers, and "special characters" such as the "pound" (#) and "at" (@) signs . Do not
use your Social Security number as a username or password.
Keep your computer operating system up to date. If your computer is
more than five years old, its operating system (e.g. Windows 98, OS 7, etc.) may not offer
the same level of protection as newer systems. System manufacturers provide frequent
updates to help make your system more secure, possibly automatically through email or
via your Internet connection. You may also check their websites, including:
Microsoft® ? http://www.microsoft.com/security/
Apple Computer® ? http://info.apple.com/
Use a current web browser. To provide our customers with the most secure online
access to their accounts, we continually upgrades our online services. In certain cases,
your browser eventually may become unsuitable for sensitive transactions such as
Internet banking. ------------ KNOWLEDGEFINANCIAL.COM
To maintain a high level of security, we may not allow access to online tools to browsers
that do not meet our security criteria. You may need to upgrade to a supported browser.
You may also check their websites, including:
Microsoft® ? http://www.microsoft.com/security/
Apple Computer® ? http://www.apple.com/support/safari/
Netscape® ? http://browser.netscape.com/
Install a personal firewall.
Though most office networks include firewall protection, your home computer may
benefit from this added level of security. Check to see if your operating system already
includes a firewall prior to purchasing a separate one.
Install, run, and keep anti-virus software updated. Commercially available virus
protection software helps reduce the risk of contracting computer viruses that can
compromise your security. These programs offer continuous upgrades in response to
the latest threats.
Use secure websites for transactions and shopping. Make sure the web page you are
viewing offers encryption of your data.
Often you will see a lock symbol in the lower right-hand corner of your browser window,
or the web address of the page you are viewing will begin with ?https://...?. The ?s?
indicates ?secured? and means the web page uses encryption.
Avoid downloading programs from unknown sources. Downloads
from unfamiliar sources may contain hidden programs or viruses that can compromise
your computer?s security.
Disconnect from the Internet when not in use. Dedicated services such as DSL or
high-speed cable provide a constant connection between your computer and the Internet.
Even if you have a firewall installed, as an additional step to help protect yourself,
disconnect from the Internet when not in use to avoid unwanted access to your
computer's data.

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IN CASE OF ID THEFT
Skimming 101: How to spot it, avoid it, and deal with it..
"Skimming" is a method by which thieves steal your credit card
information, and all it requires is a little illicit technology and a lot
of criminal intent by those who handle your credit card.
Skimming occurs most frequently at retail outlets that process
credit card payments -- particularly bars, restaurants and gas
stations. -----KNOWLEDGEFINANCIAL.COM
How to spot skimming
Here's how it works: A corrupt employee "skims" a customer's credit card with a
small, handheld electronic device that scans and stores the card data from the
magnetic strip. The employee usually sells the information through a contact or on the
Internet, at which point counterfeit cards are made.
The criminals go on a shopping spree with a copy of the credit or debit card, and
cardholders are unaware of the fraud until a statement arrives with purchases they did
not make.
District Attorney's Office, regularly prosecutes identity thieves.
"Many consumers think that shopping online is a high-risk endeavor compared to
going to a brick and mortar store, but I believe the opposite," Brewer says. "The vast
majority of cases we investigate have to do with employees at a physical store stealing
your information."
How to avoid skimming
Brewer has encountered many skimming victims and has tips for consumers on how
to stay out of trouble. -----KNOWLEDGEFINANCIAL.COM
Make sure your card stays in sight, and never let anyone leave of
your presence with the card if you can help it.
"Skimming occurs most at restaurants since the waiter has to walk away with your
card," Brewer says. "If you are in a retail store and they say they have to go to another
counter to run the card, follow them." If you are concerned about letting go of your card
at restaurants, use cash instead.
Your credit card is like cash. "You need to be aware that your credit card is
very valuable," Brewer says. "Treat it like a diamond or cash. Would you just give
someone cash and let them walk away with it?"
Monitor credit card receipts and check them carefully against your statements. If you
are married, sit down with your spouse to account for all charges, Brewer says. Some
thieves take out small amounts in hopes cardholders won't notice.
Shred unwanted financial solicitations and put your mail on hold when you leave town.
This will not help with skimming, but it can help with other forms of identity theft.
To further protect yourself from potential unauthorized charges or identity fraud, you
can request that credit bureaus monitor your accounts for unusual spending patterns
and require them to notify you before new credit can be granted in your name.
These services come at a price; normally under $100 per year depending on the credit
agency. But that might be a worthy investment, especially if you eat in restaurants on a
regular basis.
How to deal with skimming
Call the police. "When your identity or credit card is stolen, it's just like having a car
stolen," Brewer says. Make a police report and hang on to the police report number.
Contact your bank or credit card issuer immediately and tell them your card was
stolen. If you don't make a report quickly, you may be liable for some or all of the
unauthorized charges.
If you report swiftly, federal law caps your liability at $50. Most credit cards voluntarily
go further, and won't charge you at all -- again, if you report quickly. "If you end up being
a victim, it's probably not going to cost you any money,"
"If you notify your bank quickly, they'll return the money. Don't get hung up about the
fact that someone might drain your bank account. The most you will probably spend on
it is wasted time and lots of aggravation, since it can be a long process to get
everything worked out."
Contact the three major credit bureaus -- TransUnion, Equifax
and Experian --
to request a security freeze, which prevents new credit authorizations without your
consent. Bretel suggests visiting the website www.annualcreditreport.com. "It's an
institution created in response to a large number of identity theft victims and the cost
incurred to them," Bretel says.
Through the site, which was mandated by federal law in response to consumer outcry,
you are entitled to receive one free credit report each year from each of the three
major credit bureaus.
Bretel suggests viewing the reports on a computer you can print from since you only
get to check them once a year. "Look at the inquiries section of your report, and see
which companies have looked at your credit," Brewer says.
If a car dealership looked at your report but you didn't go there, it's a sign that the
person with your card information went car shopping. Give these reports to the police;
it will help them investigate your case.
-------------KNOWLEDGEFINANCIAL.COM
10 things you should know about identity theft
Identity theft is often in the news, but there are a lot of misconceptions swirling around
about how to best protect yourself.
While some identity thieves focus on getting your credit cards and maxing them out
before you even realize they're missing, an increasing number are using one piece of
information about you -- often a credit card number -- in order to steal your entire
identity.
Though many folks worry about keeping their credit card information secure when
shopping online, the top methods that identity thieves use to steal personal data are
still low-tech, according to Justin Yurek, president of ID Watchdog, an identity
theft-monitoring firm. "Watch your personal documents, be careful to whom you give
out your data over the phone, and be careful of mail theft,
1. Thieves don't need your credit card number in order to steal it.
Conversely, they don't need your credit card in order to steal your identity. Identity
thieves are crafty; sometimes all they need is one piece of information about you and
they can easily gain access to the rest.
As a result, says Heather Wells, recovery manager at ID Experts, an identity protection
company, today it's crucial to lock up important documents at home. "Secure birth
certificates, Social Security cards, passports, in a safe deposit box or in a safe hidden
at home," she says. "And that includes credit cards when not in use."
2. The nonfinancial personal information you reveal online is
often enough for a thief.
Beware of seemingly innocent personal facts that a thief could use to steal your
identity. For example, never list your full birthdate on Facebook or any other
social-networking websites. And don't list your home address or telephone number on
any website you use for personal or business reasons, including job-search sites.
3. Be careful with your snail mail.
"Follow your billing cycles closely," says Lucy Duni, vice president of consumer
education at TrueCredit.com. "If a credit card or other bill hasn't arrived, it may mean
that an identity thief has gotten hold of your account and changed your billing address."
Al Marcella, professor at Webster University's School of Business and Technology in St.
KNOWLEDGEFINANCIAL.COM
Louis, and an expert on identity theft, suggests when you order new checks, you pick
them up at the bank instead of shipping them to your home. "Stolen checks can be
altered and cashed by fraudsters," says Duni. And never place outgoing mail in your
post office box or door slot for a carrier to pick up. Anyone can grab it and get your
credit card numbers and other financial information. Bring it to the post office yourself.
4. Review all bank and credit card statements each month,
preferably once a week.
Watch for charges for less than a dollar or two from unfamiliar companies or
individuals.
Thieves who are planning to purchase a block of stolen credit card numbers often first
test to check that the accounts haven't been canceled by aware customers by sending
a small charge through, sometimes for only a few pennies. If the first charge
succeeds, they'll buy the stolen data and make a much larger charge or purchase.
They're guessing -- often correctly -- that most cardholders won't notice such a tiny
charge. In addition, many of the fraud alerts you can set on your accounts aren't
triggered by small dollar amounts. Reviewing your credit report on a regular basis is
also a good idea, but usually by the time a fraudulent transaction reaches your credit
report, it's too late.----KNOWLEDGEFINANCIAL.COM
5. If an ATM or store terminal looks funny, don't use it.
"Make sure there is no device attached to any ATM card slot you use," says Wells. "As
a general rule, the mouth of a card receptacle on an ATM machine should be flush with
the machine or have only a very slight lip."
If it looks or feels different when you swipe your card, or has an extra piece of plastic
sticking out from the card slot, it may be a skimmer, an electronic device placed there
by thieves that captures your credit card information when you swipe it. If you notice it
after you've already inserted your card, you should alert your bank so they can watch
for any fraudulent charges to your account.
6. Identity thieves love travelers and tourists.
Scott Stevenson, founder and CEO of Eliminate ID Theft, an ID theft protection company,
cautions travelers to be alert to strangers hovering around whenever you use a credit
card at an ATM or phone, and to avoid public wireless Internet connections unless your
laptop or PDA has beefed-up security protection.*
7. Identity thieves are sneaky; you need to be sneaky, too.
There are a few simple things you can do to protect your credit card in case it falls into
the wrong hands. "Sign your credit card with a Sharpie so your signature can't be
erased and written over," suggests Echo Montgomery Garrett, a writer in Marietta, Ga.
Consultant Sarah Browne of Carmel, Calif., had all but one credit card stolen from a
hotel room. The card that was spared still had the "Please Activate" sticker on it.
Though Browne had activated the card, she forgot to remove the sticker.
"The thieves must have known that you have to activate a new card from the phone
number listed with the credit card company, so they didn't bother with it," she said, and
since then, she leaves the activation stickers on all of her cards. Indeed, when a thief
struck a second time at a public function, Browne's stickered cards were again left
untouched.KNOWLEDGEFINANCIAL.COM
8. Pay attention at the checkout line.
If a cashier or salesperson takes your card and either turns away from you or takes
too long to conduct what is usually a normal transaction, she may be scanning your
card into a handheld skimming terminal to harvest the information. But they don't need
a handheld scanner to capture your information.
According to Mark Cravens, the Anti-Scam Doctor and author of "The Ten
Commandments of Investing," they can take a picture of the front and back of your
card with a cell phone or merely swap out cards. "Look at your card when they hand it
back and make sure it's yours, and not another gold, silver, or blue card that looks like
yours," he says. "You may not notice they swapped your card for days."
9. Go paperless in as many ways as possible.
Sandy Shore, training manager with Novadebt, a nonprofit, New Jersey-based
credit-counseling agency, suggests clients cut back on the mail they receive from
banks and financial institutions by discontinuing paper bills and statements. "Access
your financial statements at the issuer's website instead," she says.
This strategy has the added bonus of an environmental benefit. Similarly, Vaclav
Vincalek, president of Pacific Coast Information Systems, an IT security firm,
recommends that whatever paper receipts and financial statements you do receive go
through the shredder instead of into the wastebasket. "Never throw away a credit card
slip," he says. "Instead, shred anything that has any number, name, address on it."
10. Identity theft insurance can pay off, but you need to read the
fine print. Several companies offer identity theft insurance, which covers the money
you shell out to repair your identity. This includes whatever you spend on phone calls,
making copies of documents and mailing them, hiring an attorney, and in some cases,
lost wages.
However, the insurance -- which costs about $50 a year -- does not reimburse you for
funds you lost. Your current homeowner policy may include identity theft insurance in
your package, so check first before signing up with an outside company. Also, some
companies are starting to offer identity theft insurance as an employee benefit.
---------------------------------------------------KNOWLEDGEFINANCIAL.COM
When hit by ID theft, take these 4 steps to make things right
You did the right thing by checking your credit report to start. Too many people don't
check, only to find out later that their credit identities have been stolen. Or they only
learn of problems when they apply for credit and they're denied.
If you don't clear it all up, you'll never be able to get the kind of credit you'll need in life.
Your first credit card is just the beginning. Over time, you'll probably want car loans, a
mortgage and more. Your credit can even impact your ability to get a job.
Here's what you do:
1. Contact your local police and report the identity theft. Get copies
of the police report.
2. Call the fraud departments of each of the three credit bureaus
and report the actions there, and send each bureau a copy of the
police report. CreditCards.com has a long list of identity theft reporting sample
letters and other information that can help you. Once you've notified the bureaus, each
will start a fraud investigation on your behalf, and the agencies have 30 days to
investigate such claims. Then, they have to remove the wrong information from your
reports.
3. Write a victim's statement and request the bureaus add this to
your credit file. This would explain, in your words, what happened.
CreditCards.com has some credit report statement sample letters that you can use to
help you get started.
4. Contact each of the lenders who extended credit to your stolen identity and
let them know what's going on. They may open their own investigations.
KNOWLEDGEFINANCIAL.COM